Store Card Credit Services

Final Report, published 07.03.06

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Full text of report

Appendices

Appendix 1.1 - Terms of reference
Appendix 1.2 - Varied terms of reference
Appendix 1.3 - Variation of the terms of reference
Appendix 1.4 - Conduct of the inquiry
Appendix 1.5 - Evidence posted on the CC website
Appendix 1.6 - Submissions and oral evidence
Appendix 3.1 - Store cards and their APRs at the end of March 2005
Appendix 3.2 - Market shares of store card providers
Appendix 3.3 - Store card insurance
Appendix 3.4 - Details of store card insurance cover
Appendix 4.1 - Information provided on monthly statements
Appendix 6.1 - Two controlled experiments to reduce APRs offered to store cardholders
Appendix 7.1 - History of entry into the store card market
Appendix 7.2 - New programmes from 1999 to 2003
Appendix 7.3 - Providers’ outsourcing arrangements
Appendix 7.4 - Length of contracts
Appendix 7.5 - Contracts reaching termination date, 2005 to 2015
Appendix 7.6 - Evidence of switching
Appendix 7.7 - An assessment of tenders
Appendix 7.8 - Incidence of tendering
Appendix 7.9 - Switching provider of a store card programme: providers’ approach and customers’ rights
Appendix 7.10 - Payments to retailers
Appendix 8.1 - Income and costs of store card providers
Appendix 8.2 - Application credit scores, balances and profitability
Appendix 8.3 - APR changes over time
Appendix 8.4 - Approach to measuring profits and the cost of capital
Appendix 8.5 - Detailed financial information on store card providers
Appendix 8.6 - Comparative analysis of profitability of store card providers
Appendix 8.7 - Information on late payment fees
Appendix 8.8 - Cost-reflective APRs
Appendix 8.9 - Analysis of store card profitability over the life cycle
Appendix 9.1 - Quantification of consumer detriment
Appendix 10.1 - Notice of possible remedies under Rule 11 of the Competition Commission Rules of Procedure
Appendix 10.2 - Illustration of proposed card statement format
Glossary
Directory of companies
Index